JURAN and its Triology

When you say Quality basics, you should mean Juran aspects and his benefits to the world. In 28 february 2008, Joseph Moses Juran died in New York. This man who born in 24 december 1904 was the first pioneer in quality management. The name of Juran represent an imporant addition to the human scientific and financial heritage on earth. Pareto analysis was attached to juran extensively when he discovered the work of Vilfredo Pareto. Juran expanded the Pareto principle applying it to quality issues (e.g. 80% of a problem is caused by 20% of the causes). This is also known as "the vital few and the trivial many". In later years Juran has preferred "the vital few and the useful many" to signal that the remaining 80% of the causes should not be totally ignored. Also Juran Triology was the principle trip of quality improvement for any organization seeking for world class competition and focused on financial efficiency.

Juran Triology is consisting of 3 interrelated processed, each one provide a structured method for achieving specific quality objectives.

1. Quality Planning: designs and / or redesigns new goods ad services. It ensures that the right set of service features is delivered to the appropriate customers and that service deficiencies are kept to a minimum.

2. Quality Improvement: reduces deficiencies in existing goods, services or processes. Reaching this new level of performance if frequently referred to as breakthrough.

3. Quality Control: ensures that the results of the first two processes are sustained over time.

The graph vetical axis represents the cost of deficiencies or poor quality, while the horizontal axis represents time. At left is quality planning-the design of goods and services. Operations begins at time 0, and from the beginning, about 20 percent of the output is deficient in some way. Quality control keeps it from becoming worse. When there is a spoadic spike or increase in deficiencies, quality control processes bring operations back to the 20 percent level. Significant gains in quality do not occur until the organization introduces quality improvement processes.